ReachMail Billing Policy

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ReachMail Billing Schedule

ReachMail bills invoices at the beginning of every month. All paid ReachMail plans incur a monthly invoice. Plans are paid in advance. That is to say that on May first, you are paying for May's subscription fee. Accounts signing up in the middle of the month will receive a pro-rated invoice in the second month. (see below)

Payment Method

ReachMail invoices can be paid by credit card. 

To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives, such as the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).

See ReachMail's Privacy Policy for more information.

Second Month's (pro-rated) Invoice

In your second month, you may see a pro-rated or partial amount. This is done to make up for partial month usage in first active month using ReachMail. This rate is calculated using the number of days of usage in the first month and the number of emails sent from your account.

For example:

If you signed up for the ReachMail Bronze plan on April 15th, you'd pay $10 for the plan that day. On May 1st, you may be invoiced $5.00 for May's service at the pro-rated, lower, amount. Your third month's invoice, in this case June, should be back to the standard $10 rate set for the Bronze plan. 

Overage Charges

Paid ReachMail plans can incur overage charges if the mailing volume has exceeded the allotted maximum for your plan. Overage charges will be added as line items on the following month's invoice. Below is a list of overage fees for each account: 

$10 plan - $1.50 per thousand
$40 plan - $1.25 per thousand
$70 plan - $1.15 per thousand
$180 plan - $0.91 per thousand
$360 plan - $0.81 per thousand
$599 plan - $0.74 per thousand

The free plan cannot incur overage charges (see below)
(details for easySMTP pricing and overage rates can be found here)

Check the Account Tab to view details on the current plan selected for your account. 

*ReachMail may require you to upgrade your account in order to continue sending if you current volume's overage charge would result in an invoice amount greater than price of the next higher plan.

Free Plan

ReachMail does not take a credit card information for free accounts. Free accounts do not receive invoices. A free cannot cannot incur overage charges but instead will not be able to send mail if current or scheduled campaign volume exceeds either the list size or monthly volume limits. Please see your Account Tab ensure the correct plan is selected before contacting support

Contracts

There are no contracts for any of ReachMail's standard billing plans. It is the customer's responsibility to manage their account's plan. If you foresee your account remaining idle for the coming month(s), please downgrade to the free package to avoid incurring future invoices. When you are ready to use the account again, you can upgrade once more. Plan changes can be managed from the Account Tab.

 

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