If you, at one time, had a welcome message attached to a sign up form, you must replace the welcome message with a Immediate AutoResponder. With the recent enhancements to the ReachMail's subscription form process, we have done away with welcome messages in favor of autoresponders. This new method allows for greater customization of forms and welcome emails along with enhanced reporting.
The process is very simple and a copy of any older welcome message can now be found in the Mailings Tab under the name: Welcome Email For Form: <Form Name>
For instructions on how to do this, see here.
Questions? Email use at firstname.lastname@example.org or call us 888-947-3224 x1 for assistance.